No warm air
The thermostat is set to heat but the home stays cold.
Comfort when the temperature drops.
When a heating system underperforms or stops working, quick, clear information makes the next step easier. Submit the type of heating equipment, symptoms and your service address for follow-up.

The thermostat is set to heat but the home stays cold.
Some rooms remain significantly cooler than others.
The unit turns off unexpectedly.
You notice rattling, scraping or different startup behavior.
We're happy to review your service request and confirm whether we can help with the specific system at your address.
All heating & cooling services ↗You can submit furnace and heat-pump repair inquiries; eligibility for other heating systems is reviewed individually.
Yes, any display text or error code can be useful.
Leave the premises and call emergency services or your utility immediately; do not wait for an online reply.
Whether the problem is no heat, a cold room, short cycling or an unexpected thermostat setting, describe the system type and symptoms. A furnace and a heat pump have different service requirements; model details help us route the request.
A system type, model number and short symptom description help us review your heating or cooling request.
We welcome repair requests across Palatine, the northwest suburbs, Chicago, the North Shore and western suburbs. Tell us your address so we can confirm service availability.
These are some of the communities where you can request service. View all 61 service communities →
Appliance repair or heating & cooling — fill in the details and we’ll contact you about next steps.
Submitting this form does not confirm an appointment.