No heat
The thermostat calls for heat but warm air does not arrive.
Heating problems deserve a clear next step.
A furnace that will not start, heats unevenly, or stops before reaching the set temperature can leave a home uncomfortable. Share the model, observed symptoms and address so we can review your heating service request.

The thermostat calls for heat but warm air does not arrive.
The system stops before a normal heating cycle finishes.
Loud startup sounds or insufficient air at the vents.
The displayed temperature and comfort level do not seem to agree.
We're happy to review your service request and confirm whether we can help with the specific system at your address.
All heating & cooling services ↗It helps, but you can start with a description of the problem and your contact details.
Leave the area, avoid electrical switches and contact the gas utility or emergency services. Do not use an online form for an active gas emergency.
No. Submitting the form opens a request; scheduling is confirmed after a follow-up.
No heat, a furnace that turns off too soon, cool air from supply vents, or a thermostat calling for heat without a normal cycle are reasons to request a diagnosis. Share the furnace make, model, fuel type and any displayed error code. Scheduling and model coverage are confirmed after reviewing your request.
Gas smell or carbon monoxide alarm? Leave the building immediately, call emergency services or your gas utility, and do not wait for a website response.
A furnace can fail to produce heat, cycle on and off, or blow air without warming the home. These symptoms do not point to a single cause. Sharing the system type and what changed helps plan the right visit.
Let us know whether the thermostat is calling for heat and whether warm air is reaching any rooms.
Mention whether the furnace starts briefly, runs continuously, or shuts down before the home reaches the set temperature.
Tell us if air is moving through the vents, if filters were recently changed, and whether new noises appeared.
Safety first: If you smell gas or a carbon-monoxide alarm sounds, leave the building and contact the gas utility or emergency services. Do not rely on a website request for emergencies.
A system type, model number and short symptom description help us review your heating or cooling request.
We welcome repair requests across Palatine, the northwest suburbs, Chicago, the North Shore and western suburbs. Tell us your address so we can confirm service availability.
These are some of the communities where you can request service. View all 61 service communities →
Appliance repair or heating & cooling — fill in the details and we’ll contact you about next steps.
Submitting this form does not confirm an appointment.