Blank screen
The thermostat display is not responding.
SYSTEM CONTROLS · CHICAGO & SUBURBS
Thermostat & Controls.
When the thermostat and system disagree.
Incorrect temperature readings, unresponsive controls and failed communication can affect heating and cooling. Describe the display, settings and what the HVAC system does when prompted.
WHAT YOU MAY NOTICE
Common reasons to
contact us.
Temperature mismatch
The indoor temperature does not match the set point.
Unresponsive controls
Changes to modes or schedules do not take effect.
System will not engage
A heating or cooling request does not start equipment.
SERVICE FAQ
Good to know.
We're happy to review your service request and confirm whether we can help with the specific system at your address.
All heating & cooling services ↗Can I request smart thermostat help?+
Yes, explain the model and whether the problem is with control, connectivity or the heating/cooling equipment.
Should I reset everything first?+
Avoid repeated resets when the cause is unclear, especially if equipment behaves abnormally. Include any displayed error code in the request.
Will this form schedule the repair?+
A team member will follow up to review coverage and timing.
CHICAGO & NEARBY SUBURBS
HVAC thermostat and control issues
A blank thermostat screen, incorrect temperature reading or heating and cooling that ignore the set point can involve the thermostat, power supply or HVAC equipment. Include the thermostat model and what the screen displays, if anything.
HELPFUL SERVICE DETAILS
A clearer request starts with a few details.
A system type, model number and short symptom description help us review your heating or cooling request.
- Share the system type and model, if available
- Describe when the issue started
- Tell us the service address so we can confirm coverage
SERVING CHICAGOLAND
Local service across Chicago and its suburbs.
We welcome repair requests across Palatine, the northwest suburbs, Chicago, the North Shore and western suburbs. Tell us your address so we can confirm service availability.
PalatineSchaumburgHoffman EstatesInvernessRolling MeadowsArlington HeightsMount ProspectBarringtonSouth BarringtonKildeerLong GroveHawthorn WoodsNorth BarringtonBarrington HillsBuffalo GroveWheelingProspect HeightsDes PlainesGlenviewNorthbrookDeerfieldVernon HillsLibertyvilleGlencoeWinnetkaWilmetteSkokieEvanstonChicagoDeer ParkLake Zurich
These are some of the communities where you can request service. View all 61 service communities →
SERVICE REQUEST
Request heating & cooling service.
Appliance repair or heating & cooling — fill in the details and we’ll contact you about next steps.
Prefer a call?
(224) 724-1082 ↗
(224) 724-1082 ↗
Submitting this form does not confirm an appointment.